Refund policy

Our Promise

Every Anesa jewellery piece undergoes a thorough quality inspection before dispatch. If something isn't right, we'll work to resolve it fairly, transparently, and as quickly as possible.

Before You Open Your Package

Record an Unboxing Video

We strongly recommend recording one continuous, unedited unboxing video from the moment you receive your sealed package.

This helps verify claims related to:

Transit damage
Missing items
Incorrect products

While not mandatory for standard returns, an unboxing video will be required for damage, missing item, or incorrect product claims.

Return Window

Return requests must be initiated within 2 days of delivery through our customer support team at anesajewels@gmail.com. Requests made after this period will not be accepted.

Return Eligibility

Returns are accepted only if the jewellery:

Is unused and unworn.
Has no scratches, dents, polishing marks, perfume, cosmetics, or other signs of use.
Is returned with the original jewellery box, packaging, authenticity certificate, invoice, tags, and complimentary items.
Has not been resized, repaired, altered, or tampered with.
Passes our quality inspection.

Returns that fail inspection may be declined and sent back to the customer.

Change of Mind Returns

Eligible products can be returned within 2 days of delivery.

For returns due to personal preference or change of mind:

A ₹199 return logistics fee will be deducted from the refund.
Once the returned product passes quality inspection, the remaining refund will be processed.

Damaged, Incorrect, or Incomplete Orders

If you receive a damaged, incorrect, or incomplete order, contact us within 24 hours of delivery at anesajewels@gmail.com with:

Order number
Product photographs
Unboxing video (strictly required for verification)

Once verified, we'll arrange a replacement or full refund at no additional cost.

Loose or Missing Stone

If a stone becomes loose or is missing due to a manufacturing defect within 7 days of delivery, we'll inspect the product and offer an appropriate resolution, which may include repair, replacement, or refund.

Damage caused by accidental impact, improper handling, or normal wear and tear is not covered.

Reverse Pickup

For eligible returns:

Reverse pickup will be arranged wherever available.
If unavailable, we'll guide you through the return process. Approved courier charges may be reimbursed at Anesa's discretion.

Quality Inspection

Every returned product undergoes a detailed inspection before a refund is approved.

Products showing signs of wear, accidental damage, alterations, tampering, or missing components may not qualify.

Anesa reserves the right to decline returns that do not meet the eligibility criteria.

Refund Timeline

After your return passes inspection:

Refunds are initiated within 1-2 business days.
The amount is credited to your original payment method.
Refunds for Cash on Delivery orders will be processed via bank transfer or UPI only. Customers must provide valid bank account details or a UPI ID to receive the refund.
Banks or payment providers may take an additional 2–3 business days to reflect the refund.